Shipping policy
🚚 2. SHIPPING POLICY
Store: RAF Electric Store
📦 Delivery Time
- Standard Delivery: 3 to 5 Business Days
- Orders are dispatched within 24 hours of confirmation
🌍 Delivery Areas
We deliver all across Pakistan including:
- All major cities (Karachi, Lahore, Islamabad, Peshawar, Quetta)
- Small cities and towns
- Rural areas (where courier service is available)
💵 Cash on Delivery
- We offer 100% Cash on Delivery
- Pay only when your parcel arrives at your door
- No advance payment required
🔓 Open Delivery Policy
- Customer is allowed to open the parcel and inspect the product
- If product is damaged or not as described — you may refuse delivery
- Once accepted and paid — order is considered complete
🚚 Courier Partners
We ship through trusted courier services including:
- TCS
- Leopards
- Call Courier
- BlueEx
(Courier is selected based on your city/area)
📞 Order Tracking
- After dispatch, you will receive a tracking number via SMS or WhatsApp
- You can track your order on the courier's website
❌ Delivery Failure
If delivery fails due to:
- Wrong address provided
- Customer not available
- Phone not reachable
Order may be returned and reshipping charges will apply.
📬 Damaged Product?
If product arrives visibly damaged — refuse the parcel on the spot and contact us immediately on WhatsApp with:
- Your order number
- Photo/video of damaged item
We will arrange a replacement or refund as soon as possible.
For any queries contact us on WhatsApp — we are happy to help!